The fine print, kept plain.

Consumers in the EU may withdraw from the contract within 14 days of receiving the goods, without giving a reason. — confirm the exact statutory model wording with counsel.

The right of withdrawal does not apply to goods made to the customer's specification or clearly personalised (e.g. made-to-order and one-of-a-kind pieces), to the extent permitted by law.

Send a clear statement of withdrawal to [contact]. A model withdrawal form and the refund process are described on the Returns page. — placeholder.